Westover Sorting Office. I was out when it was deliverd. Our regular postman is on holiday, the relief postman took it back to the sorting office. I went to collect it - a round trip of 10 miles. The office was closed. Only opens 8-10am. Whihc is Not what it says on its website. Today Saturday - it says it is open till 12.000. But I don't trust it so tried to ring Customer Services to check. They will "answer me as soon as they can" but it has been 20 minutes already and even if the office was open I now won't have time to get there . In the meantime yesterday, I saw the postman in the street and he said he would redeliver it todas " if he remembered". Well he obviously didn't remember. It is now nearly midday and I don't think there has even been a delivery today and certainly won't be one as late as this on a Saturday. We have a very good service when our refular postman is on duty. As soon as he isn't, it all goes to pot.Lousy service. I would give it no stars at all if I could. You can't call anybody, you can't talk to anybody. They have us over a barrel with nothing but online communication. I know there is absolutely no point in writing this but it makes me feel better. The blame is Covid, of course, although it was awful before Covid was ever heard of but that will be the excuse for the next 20 years.