Post Office Reviews

Name: Post Office
Rating: 2.70

2.7 Rating 118 Reviews

42 %

of reviewers recommend Post Office

Company Reviews

Questions

Metrics

2.7

Based on 118 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Post Office made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Post Office 1 star review on 21st January 2022

Rafal Wojciech Wainberg

Post Office 1 star review on 2nd August 2021

Cristina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The postman attempted to deliver my parcel unsuccessfully twice and then asked for me to decide what to do with redelivery. As I knew I would be off on a Saturday, I requested the parcel be left at the post office for collection. On my arrival, I was told that their machine was broken and an engineer was fixing it and to come back later. I asked why I couldn’t leave the calling card and take my parcel and then make a note of it and was told “It has to be scanned”. I went back again 4 hours later and a sign said “Post Office not working” and was told there was no timescale for a fix. Again I asked why I couldn’t take my parcel and leave the proof I had that it was mine. Surely there should be a policy in place or standard operating procedure in place to give out parcels when technology isn’t working? What did you used to do before scanners and technology?!? It’s just ridiculous that I can’t have my parcel which I’ve been waiting all week for and will now roll into next week. It was a present for Christmas, so it’s hardly time critical anymore but it’s frustrating none the less.”

Helpful Report

Posted 3 weeks ago

“Used website to bring out label to pick up parcel postman did not have the label to put on the parcel. What’s the point of having a website saying they can do this and then they can’t and then trying to get them to do it? The post office is a joke.”

Helpful Report

Posted 1 month ago

“The postman is always helpful and with a smile”

Helpful Report

Posted 1 month ago

“I know they are going through tough times but the service I receive locally cannot be faulted. The staff are very knowledgeable, helpful and friendly. I hope my local office is not one of those earmarked for closure as I can also do my banking there.”

Helpful Report

Posted 2 months ago

“I found a very reasonable price for my van insurance this year and this was completed so quickly and easily for me”

Helpful Report

Posted 2 months ago

“You are sorry that that I’m experiencing bad postage when sometimes we get our post at 4pm and even later is the stagecoach been held up maybe be you could try using Cary pigeons it couldn’t be any worse then when we do get the post it isn’t ours, I don’t think there could be a worse experience they can’t even read no junk mail maybe you should give them reading lessons”

Helpful Report

Posted 2 months ago

“I live in rawmarsh Rotherham but I will not use my local post office he is very rude.l drive to use ferham post office the manager is so very helpful and it's a pleasure to be made welcome 10 out of 10.”

Helpful Report

Posted 2 months ago

“II am very disappointed with the Royal Mail service. I ordered two items on 17th October for my son’s birthday on the 26th October on the understanding they would be delivered in two to three days. They did not arrive, and was told they would not be classified late until 2nd November. How is this acceptable?”

Helpful Report

Posted 3 months ago

“I have a redirection on. As I am staying with a friend while I recover, I am getting my mail on a monthly basis and am missing appointments because of it. They are delivering to this address anyway so why can’t they deliver mine, or do they like a nice bundle before they do”

Helpful Report

Posted 3 months ago

“Hard to believe good reviews for post office doing it's job,a few years ago post office lost all the documents I sent recorded. Now I have just paid £ 9.65 for international tracked and signed for personal irreplaceable documents that look like they have gone missing taking more than week for 3 day post. It is the worst service ever. I will never use them again or forgive them.”

Helpful Report

Posted 4 months ago

“Sent a small parcel to my sister, 9 months it took to arrive!!!!. Sent from West Wales to Swindon where the bloody hell did it go????. I sent a complaint in when it didn't turn up, no help or anything!!!.”

Helpful Report

Posted 4 months ago

“Coco at the Madison St post office needs to be fired! Unreasonably rude to customers and terrible attitude, cancels appointments and gives no customer notice. Never will return to this office ever again.”

Helpful Report

Posted 6 months ago

“I have 4 SB accounts and 4 RD accounts of my family members in Ithalar Post Office, Near Ooty, The Nilgiris. When I visit last 3 times, I am treated very worst and badly by the Staff named Vikashini. That is the not a right way to treat customer at all. May Authority persons of Post Office Dept. look in to the matter and do the needful? Staff contact no. 8903384491. That why I am going to close all my a/cs and share this to all.”

Helpful Report

Posted 6 months ago

“Our local branch of the post office Abbey Road bearwood is wonderful in every way all the staff go a little bit further to help you and nothing is too much trouble. The service they provide is amazing and so handy that I can do all my banking there a godsend as there are no high street banks any more realy pleased.”

Helpful Report

Posted 6 months ago

“Gemma at Westbourne Poole Post Office was extremely helpful and took all the stress away from us trying to cancel a Post Office Car Insurance. Thank you Gemma”

Helpful Report

Posted 6 months ago

“RAYNES PARK, THE POST OFFICE STAFF HERE ARE VERY HELPFUL AND FRIENDLY. I WAS SERVED BY JULIET, I LIVE NEARBY SO ITS REALLY HANDY FOR ME”

Helpful Report

Posted 6 months ago

“The post office is the worse company ever, I was waiting on a Parcel I got a text to say that no one was in and sorry I missed the delivery, I was home all day and they never put a card through my letterbox,I got another text telling me it was at the post office for me to pick not even were the post office was when I spoke to a young lady at the office she said no problem. I can tell you where the where the post office is but what she didn’t realise was I’m an 81-year-old woman that could not walk that far with two kitchen doors which were very, very heavy. I donot have anyone to pick them up for me as my family live fare away, so they had to be sent back,what ever happened to our post office they are rubbish rubbish not a very happy customer”

Helpful Report

Posted 7 months ago

“Best Home insurance prices by far”

Helpful Report

Posted 7 months ago

“I used the main Golders Green Post Office. An assistant was extremely helpful, efficient and courteous. Her name is IRFANABANU and she works in the Golders Green Post Office. She was able to answer all my questions about sending a parcel to The Netherlands.. I shall use this service again and also recommend it.”

Helpful Report

Posted 7 months ago

“Made a complaint in Feb 24, now June 24 and no response. Staff on twitter lied when I highlighted this and exclaimed " we respond to all complaints ". Why would you lie like that? Then more recently I was scammed by the creepy straw-haired Asian woman at the streatham branch. B*tch got more front that Southend. She charged me for a whole pack of envelopes when I only bought 1. Stole my money by refusing to rectify her mistake. Told me there was no one I could complain to. Say what? Wonder how much she makes on the side scamming people. I now refuse to be served by her, let others go ahead of me so I can end up at a different desk because I can't afford to be robbed again. Spoken to others in the queue and evidently she is well known for stealing from customers. Nasty woman with bizarre hair. Looks like she tortures it daily.”

Helpful Report

Posted 7 months ago

Post Office is rated 2.7 based on 118 reviews