The postman attempted to deliver my parcel unsuccessfully twice and then asked for me to decide what to do with redelivery. As I knew I would be off on a Saturday, I requested the parcel be left at the post office for collection. On my arrival, I was told that their machine was broken and an engineer was fixing it and to come back later. I asked why I couldn’t leave the calling card and take my parcel and then make a note of it and was told “It has to be scanned”. I went back again 4 hours later and a sign said “Post Office not working” and was told there was no timescale for a fix. Again I asked why I couldn’t take my parcel and leave the proof I had that it was mine. Surely there should be a policy in place or standard operating procedure in place to give out parcels when technology isn’t working? What did you used to do before scanners and technology?!? It’s just ridiculous that I can’t have my parcel which I’ve been waiting all week for and will now roll into next week. It was a present for Christmas, so it’s hardly time critical anymore but it’s frustrating none the less.