Not worth a single star, but had to give one star in order to leave a feedback! Nobody answering the phone line, making excuses because everyone is working from home and why cant you answer phone calls by working from home? Item arrived late with extra shipping costs for 2-3day delivery slot which nobody kept to, then once receiving the packaging, its all poorly packed with no bubble wrap when the item clearly is very sharp with 3 sided bladed ends, and one corner was sticking out of the packaging. In this pandemic, nobody expects to have pubic hair in their item, when I clearly did! Quite unbelivable when the item is not brand new and damaged and this seller refuses to give me a free returns label. the tool is scratched all over the item, on the wood and metal parts. There is no worth of using Kent and Stowe's 15 year warranty when the product was already sold damaged. Not sure now that this is a genuine seller of this stock.