Ordered newly £100 worth of screws on April 1st. By April 12th they had not been delivered though I had received a message and refund for one box that was out of stock a few days before. On April 12th I had an email from PayPal saying that I’d had a full refund from Powertoolsdirect though no communication from the directly. In a effort to try to understand what was glowing on I sent an enquiry email. I received a shirt and barely apologetic email saying that they could not fulfil my order. Why did their system accept my order if the items were not in stock. Mail order no whets near as good as buying over their trade counter as I’ve always been impressed. Hope it reopens soon.