Item hasn't arrived 9 days after ordering! Despite ordering products that the website says will take 3-5 days to arrive, they haven't arrived 9 days later. They were ordered for a specific job where we had workmen booked and so we ended up purchasing duplicate items. When I contacted Power Tools customer service, to find out where our items were, I received an email stating there were severe delays with their choice of postal courier and I could contact them again if it hadn't arrived in 14 days!! If this information had been on the website at the outset, I would have purchased elsewhere. I am disappointed with the delay in delivery and the response from customer service.