Placed an order with 2-3 day delivery. A week later no order received, I chased up the order to be told they had been let down by supplier on an item. This is understandable, but what is disappointing is that PowerToolsDirect, did not contact me, I had to contact them. The order was then shipped to me without consulting me about the missing item, I then had to chase up a refund of the late shipping charge. I have been refunded for the missing items and postage which is pleasing, but I am without the item that I wanted which is frustrating and hence my low star review.