I ordered a mini Trowel on 19/06/21 and also added a disposable coverall to my order. Quoted delivery time was 3-5 days. When nothing turned up by 28/06/21 I contacted yourselves. I was informed that, due to a stocking error, my trowel was not in stock and as the supplier hadn't indicated a delivery date, the trowel was deleted from my order. To your credit, you did refund £16.91, however, this left the total of goods ordered at £2.82 plus £3.95 shipping costs. I feel very aggrieved that no one from your company contacted me before deleting the trowel from my order and at least gave me the opportunity to cancel the whole order without charge. The timing of this was appalling, by the time your customer services people contacted me back, the Coverall had been shipped on that same day. I asked if I could cancel the order and was told that I cannot cancel an order that was already shipped (very convenient on your part, since no one contacted me in time to cancel the order before shipping the Coverall). I asked for a partial refund of shipping costs and was refused. I have now paid a total of £6.77 for a Coverall that is only worth £2.82 (and finally arrived 11 days after the order date), a very expensive Coverall. Also, dealing with your Customer Services is like dealing with a "Bot" all answers are stock answers and there was no empathy with my situation or ownership of responsibility whatsoever. I will not be returning