Product had no arrived aftr 5 days and when I phoned a message said"we are not taking calls" I e-mailed as was told in the reply "order complete" I replied on the Thursday it had not been delivered and NOT to resend as I was purchasing from another source so please refund me. Saturday I received the product sent on a 24 hour delivery. It arrived 3 hours after the other delivery for the same product. Postage to send back would have meant even if I was refunded I would have lost 30% of the value plus the postage I had already paid which would not have been refunded. All in all there is no way I will use PowerTools direct again.