If I could give 0 I would, due to the shocking communication alone!! That said after 22 emails between myself Gosia I finally got my goods collected & refund!! I ordered a pair of Bahco edging shears on an express delivery, they didn’t arrive & that was the start of my quest. When they did arrive they were delivered in what I can call a bin bag which was ripped and the goods all scraped & scratched…. These were part of a birthday present and I got asked a number of times were they useable…. Absolute joke!!! Who on earth would give or more to the point want to receive it that state??? There doesn’t seem to be any respect for the clients which is your biggest mistake or the company you work for!!! I would never recommend this company or use this company ever again…. I would like to add that I did give benefit of doubt because of the current climate, but the whole company need to give their heads a wobble and stop treating their clients with such lack of respect!!!