Power Tools Direct Order #1000329693 The above order was delivered 14 Oct 2021 @ 12:37 Hrs. On opening the package I noticed that the packaging had been damaged. Parts of the router had pierced the side of the plastic wrapped packaging and was sticking out of the box. On observing the damage to the router my opinion is that it has been dropped or had something heavy dropped on to it. The evidence supporting this opinion is: - 1. The sturdy aluminium router base plate casting has been cracked, along with damage to its plastic slip pad. 2. The aluminium casting of the parallel guide has been fractured into two pieces and is not serviceable. 3. There are many pieces of fractured plastic trims in the packaging with the router. I wish to return the order for a full refund at Power Tools expense. I attach 11 photos of the shipment taken during opening the package and security cam of the delivery. Power Tools Direct have not responded to any of my communications so unable to return the package.