I ordered some router bits that were urgently needed and expected them to be delivered within 2-3 working days. still no delivery after four working days I contacted Power tools Direct and they said they would look into it and the following day I received an email to say there was a stock error and they did not have the router bits. Problems do happen especially during these difficult times but if I had been notified about this error by yourselves straight away instead of me having chase up the delivery I would have been happier so that I could have continued to search for these elsewhere. We were credited straight away for the error.