This was my first purchase from Power Tools Direct and I have to say it has been a little disappointing. The item I purchased was delivered in good time and the driver, very helpfully, informed me that it was quite heavy carried it into my hallway. At the time of the delivery I was busy with something and thanked him and left the box where he had placed it. A little later on I moved the box into my living room to open it up and check it all out. This was when I noticed some damage to one of the corners of the box. The damage was sufficient enough to have crushed the polystyrene packaging inside and bend one of the component parts of the machine inside. The damage was not terminal and I was able to repair the damaged part, but it was not what you expect with a rather expensive brand new machine tool. I took photographs of the damage on the box before I opened it up along with photographs of the damaged polystyrene packing and bent component. I emailed these photographs to Power Tools Direct and informed them that, although I was disappointed, I had made good the damage. I have received no response at all to this email and this is the reason for my 3 star rating. At the least I would have expected the courteously of a reply and apology for the inconvenience I had experienced.