Goods received in packaging which appeared to be 'well travelled' and rather battered. One component part was bent and badly assembled, some looked unfinished, and the main unit had a router height lock which did not work. Currently I am waiting for a collection (sometime today) to return the item for somebody else to discover the same issues and eventually I MAY get a replacement, but apparently only if they agree with my own findings. The item had been opened and repacked previously so the condition of the contents should have been noted and marked as DO NOT SEND OUT, rather than WE'LL SEE IF WE CAN GET AWAY WITH IT. Not really too impressed with Power Tools Direct.