I placed an order for a Hyundai angle grinder, and still had not yet received this three weeks later. First I had an email saying that the courier had a problem with the address, but they had advised them that the address is correct. So this hopefully the order would arrive with me soon. But it didn't. The website has continually offered quick delivery, but I didn't get what I paid for. After three weeks I could wait no longer. I therefore asked for a refund of my money, without any delay. An email said they had actioned the refund. This came OK, and was the only thing that Power Tools Direct did right. An email stated they were sorry, that the replacement they had sent, had also not arrived. I never once got any evidence, that my order had been despatched. Trustpilot state that they have detected that this company may be asking for reviews in a way that they don't support. And that this can lead to bias and compromise the reliability of reviews.