Ordered on a Monday (machine was in stock) and paid extra £9.95 for fast delivery as a contractor was coming to my home to use the machine. Having chased Power Tools Direct several times, they eventually emailed me 8 days after the order and told me they have no stock and are refunding me. By this time the contractor had been anyway and charged me for his time even though I didn't have the machine. So Power Tools Direct cost me an extra £300 for nothing. If they had no stock, why did they put the order through, take my money and not contact me once to let me know I wouldn't be taking delivery? Awful, do NOT use them.