Terrible customer service! My mother purchased a Samsung fridge/freezer from Power City. Size is far too big for her kitchen. Although no seals have been opened or removed from the fridge, and she has the sales receipt, Power City are refusing to offer a refund/exchange as the unit has been removed from the box. Punch line....Power City took the box back with them after delivering the unit! Have been emailing back and forth the customer service desk, with absolutely no real customer service provided. Have even attempted to contact Samsung as the manufacturers to see if they could provide us an empty box....to which Power City replied our ‘contact is with Power City and not Samsung’. In addition, Power City have not offered to check with their own suppliers for a box, or to check their own warehouse for said box seeing as their couriers took back the box!! Although I have very clearly explained the situation to Power City and that my mother is not in a financial position to be out of pocket €1929.95 with a fridge that is basically the size of her entire kitchen...Power City’s response has consistently been a one liner email saying ‘sorry we can’t refund’ Absolutely disgraceful behaviour from a reputable company...