“Two weeks ago I rang Pc about a faulty washing machine. I was directed to the manufacturer as it was under 1 year old. The manufacturer wouldn't fix the issue saying they could not reproduce the problem. I went back into Pc because they were responsible under the consumer rights act to give me a refund, and have since removed their phone line to customer support. So in the store I talked to a very professional girl who went through the process which didn't allow her to give me a refund.
I then asked to speak to the customer care manager who was contacted by phone in the store as they no longer have store managers it seems.
The customer care manager, Anthony, told me he had the authority to give me a refund but that he would not give me a refund. I explained the poor service from the manufacturer and he said that he would not refund because he had to get the Engineer from said manufacturer to say the fault was in the machine even though the "engineer" didn't look inside to see where the burning smell was coming from. The customer care manager didn't believe me, the customer, that the machine was broken. He only repeated the policy document. When I asked to speak to his manager he said he didn't have a manager. Is this man accountable to no one? It appears so....”
“My recent experience with Power City's staff left much to be desired. After purchasing a washing machine that turned out to be faulty from the start, I expected a straightforward return or replacement process. However, dealing with Andrew and Anthony was nothing short of frustrating and disappointing.
Upon discovering the issues with the washing machine, Andrew and Anthony were dismissive and rude, insisting that they couldn't take it back despite it being clearly faulty right out of the box. Their lack of empathy and unwillingness to resolve the issue promptly reflected poorly on the store's customer service standards.
Their insistence on sticking to store policies rather than prioritizing customer satisfaction was deeply disappointing. It's disheartening when a company prioritizes profit margins over customer loyalty and satisfaction. I would caution others to be wary when dealing with Power City, especially if you expect any level of understanding or assistance when faced with faulty products.
Overall, my experience with Andrew and Anthony at Power City was marked by their unhelpfulness and lack of concern for my situation. I hope this review serves as a reminder for them to prioritize customer service in the future.”
“Damian, a PowerCity staff member who I ended up in contact with while attempting to get help over a faulty product, was incredibly rude.
The money lost on the product was a huge financial loss for myself, and the hostility I was met with from this person reduced me to tears.
I never in my life expected to be spoken down to when trying to reach out for assistance!”
“Horrible horrible customer service. Rude, aggressive and actually personally insulting the customer and avoid dealing with problems. No provocation either, just straight aggression. Shop anywhere else. Staff in shop have very littke interest and will tell you anything to get you away so they can go back to their phones.”
“Everything On eco wash machine kept washing and suds flooded on floor Engineer came out and said nothing wrong and he had recalibrated Asked could I put same wash on again He said yes so same thing happened power city offered fill refund if I got washing machine back yo them But would not refund the €100 I paid for delivery and installation So on buying another machine I would have to pay another €100
Do not buy beko 1200 spin machine It has been discontinued
Too many complaints”
“Almost every 3 months I have to log a call for the same thing. I will get a reference number and there will be no service. I will have to call in to get 3 to 4 different reference numbers and they will tell me about escalations. I will be with no electricity for a week or two before the problem can be attended. Yet I pay my rates and taxes every months.
It is very frustrating and disappointing.
The service is really bad and I smell incompetence at City Power.
They always have excuses to render services but when it is times for disconnection agents are available and fast.
Mr Ntumba”
“Dreadful customer service.
Paid thousands for appliances and delivery.
Delivery estimates missed and customer services from powercity and their courier's rude and unwilling to fulfill the services they offer.
Lost of money taking work off for multiple delivery dates, organising installation workmen etc.
Staff should be more informative to customers that delivery dates are only guesses for them and buyers as their courier's don't stick to dates given.”
“Avold at all cost ,and if you have the misfortune to talk with Damien heis such a rude bitter man we bought a Hisense TV thing it would have RTE player ,but it hasn't ,said they would not exchange it ,as we opened the box ,Hisense said they should exchange it but the devil Damien says no exchange,he must love being a tyrant,we are senior citizen so he has no respect for our hard earned cash ,so keep away from there stores”
“Purchased a dishwasher with installation in powercity, The driver didn't add the water pipe to the same connection and plugged it into a capped connection so it couldn't drain, Called powercity as it wasn't working and they said they would have an agent call out. Agent from the dishwaher called out and straight away noticed the cap and fixed it 2mins, Bill then sent to me for 75EUR and when I contacted powercity I was told this is not their fault as it is between me and the ''delivery agent'' and they will not help at all. Guess that is why they are amendment their customers pay for installation in CASH!!! Buy Irish??? Delivery agent is the biggest BS going!! DISHONEST COMPANY!!!”
“Purchased a dishwasher with installation in powercity, The driver didn't add the water pipe to the same connection and plugged it into a capped connection so it couldn't drain, Called powercity as it wasn't working and they said they would have an agent call out. Agent from the dishwaher called out and straight away noticed the cap and fixed it 2mins, Bill then sent to me for 75EUR and when I contacted powercity I was told this is not their fault as it is between me and the ''delivery agent'' and they will not help at all. Guess that is why they are amendment their customers pay for installation in CASH!!! Buy Irish??? Delivery agent is the biggest BS going!! DISHONEST COMPANY!!!”
“Bought a tv online, when it was delivered it was broken.
That aside customer service was excellent. Only email system means no long wait on automated phone calls.
Initial delivery had to be rearranged on day of delivery and when tv was broken emails were answered within minutes. If a call was required they called back within minutes.
Amazing”
“Absolutely shocking customer service. Bought a Samsung TV, asked for like for like and when I got home the sound was appalling. Sounded very tinny, which I would class as inferior goods. Power city would not take the tv back or even give a credit note. Have bought every appliance off them for 20 years. Never again. It’s a shame because I would prefer to buy from an Irish company.”
“Paid for them to take away old broken fridge, when delivering new fridge. Told us yes, then while my mother was home alone, delivered the fridge. Demanded cash to take away old fridge. We didn't hear it so left fridge out the back on the grass. Horrible service. Cowboys.”
“Coolock branch, good pleasant staff.
However hands tied , even to comply with consumer law.
A Dyson vacuum cleaner, within guarantee, ceased ability to charge.
A very pleasant staff member told me I'd have to contact Dyson and offered me a phone number. I told him this was in breach of my legal right to request repair, replace or refund. He phoned some lady in head office who totally disregarded my request that Power City deal with the matter and said"we will not book in that machine".
My first thoughts were go to Small Claims Court, but thinking of time involved I decided to eat humble pie and I contacted Dyson. Irish phone number but you end up speaking to a call centre, somewhere possibly on this planet.
Very pleasant staff. No idea of whatever system they are supposed to use.
A book could be written on the number of time arrangements for resolution of my problem have been changed. Still no vacuum and a month has passed.
Small Claims Court, here I come.”
