Coolock branch, good pleasant staff.
However hands tied , even to comply with consumer law.
A Dyson vacuum cleaner, within guarantee, ceased ability to charge.
A very pleasant staff member told me I'd have to contact Dyson and offered me a phone number. I told him this was in breach of my legal right to request repair, replace or refund. He phoned some lady in head office who totally disregarded my request that Power City deal with the matter and said"we will not book in that machine".
My first thoughts were go to Small Claims Court, but thinking of time involved I decided to eat humble pie and I contacted Dyson. Irish phone number but you end up speaking to a call centre, somewhere possibly on this planet.
Very pleasant staff. No idea of whatever system they are supposed to use.
A book could be written on the number of time arrangements for resolution of my problem have been changed. Still no vacuum and a month has passed.
Small Claims Court, here I come.
7 months ago
Powercity has a
1.8
average rating
from
40
reviews
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