Two weeks ago I rang Pc about a faulty washing machine. I was directed to the manufacturer as it was under 1 year old. The manufacturer wouldn't fix the issue saying they could not reproduce the problem. I went back into Pc because they were responsible under the consumer rights act to give me a refund, and have since removed their phone line to customer support. So in the store I talked to a very professional girl who went through the process which didn't allow her to give me a refund. I then asked to speak to the customer care manager who was contacted by phone in the store as they no longer have store managers it seems. The customer care manager, Anthony, told me he had the authority to give me a refund but that he would not give me a refund. I explained the poor service from the manufacturer and he said that he would not refund because he had to get the Engineer from said manufacturer to say the fault was in the machine even though the "engineer" didn't look inside to see where the burning smell was coming from. The customer care manager didn't believe me, the customer, that the machine was broken. He only repeated the policy document. When I asked to speak to his manager he said he didn't have a manager. Is this man accountable to no one? It appears so....