I feel bad for writing this but I am now at the end of my tether. It has taken around 8 months to nearly be in my flat. I’m writing this still waiting to move in, as was promised to get my keys last week. I was advised once sending off my signed contract and lease, I would definitely be picking up my Keys on the date that I had asked. Roll on the day before, when I got an email saying that something on the lease plan needs changing. No idea how long this will be, then even after that it will still take an extra 2 days before I can move in. Fair enough if this issue cropped up sooner, but how was that only noticed the day before completion!? Financial statement and deposit has all been paid. I have constantly been chasing my solicitor, month by month for any updates, sometimes waiting around a week for a one line response. The flat I am buying is newly refurbished, with no chain and has been empty for 8 months! Talking to colleagues at work buying properties with a chain and only waiting around 3 months to move in... Easter holidays came. I knew I had no chance of hearing anything back since last Monday, when I was upset and drained that I couldn’t get my keys, when I was promised I could. Since last Monday, I have sent around 8 emails, left 3 voicemails on my solicitor’s direct number, and passed 2 messages on via the receptionist...with no reply or any acknowledgment email... Absolutely disappointed. Been kicked to the curb now I have paid everything, where is the customer service? Post code has been incorrect throughout, which put a delay in me sending the signed contract and lease off. When speaking to a receptionist yesterday I told them when I was free for a call. They just advised that they would try to get my solicitor to call me. Only try? Yet I’ve already paid for the whole service to be let down again... One good thing is that they have been thorough, but when asked why things have taken so long I get a rude response asking me, don’t you want things to be done correctly? Unfortunately won’t be using again