“A severe lack of communication. Actions were not followed up in a timely manner and sometimes not at all. An over-reliance on all parties to chase the conveyancer. Legal advice was lacking in quality and was not proactively provided. Generally, a very poor experience. This has caused significant stress and anxiety for parties involved.”
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“They are only interested in making money. They ignore calls, do not reply to any messages. Do not use email, you are stuck using an app that tells you nothing. Don't bother there a scam.”
“Absolutely not professional at all. Did not communicate with the client at priority and important parts of the sale, client had to keep on ringing up for an update. Personally I would absolutely stay away from this legal firm as they almost cost me the sale of my property as the solicitor went on holiday without even letting the client know!!.
You've been warned!!!”
“I was involved in a sale and decided to withdraw from the market and asked for my document back. 8 months later, after being passed between numerous 'departments' and individuals I still have not received my deeds which they asked for as original copies. I am now told they only have 'scans' which I am supposed to have sent them. It clearly states on their application forms to 'please send original documents where possible and not photocopies or scans'.
They are now telling me that it is perfectly normal to send scans of documents like this, i.e. property deeds!! Which is a method completely open to forgery and misrepresentation.
These people should not be allowed to operate, it's as simple as that. How any agent like WH Brown can advocate appointing this organisation in transactions should be the subject of an inquirt by the estate agents ombudsman.
I will no doubt be going to the legal ombudsman to get compensation for what I am sure are documents that PPL have either discarded or misplaced.”
“Terrible service, they are cheaper but it's not worth the stress, they messed us around for 2 years selling our property, couldn't get in contact with them, didn't answer emails, passed around different Conveyancers, lied about submitting documents, got wording wrong on vital documents that we had to sign. I was stressed all the time, nearly lost our buyer because of them.
Please re think your choice, if I had of read the reviews I would've chose elsewhere. I definitely don't recommend this company, and I wouldn't want anyone else to endure the stress we had to.”
“This solicitor may look cheaper on price comparison sites, but don’t be fooled, it will cost you considerably more in time and money by the time you are finished. If they ever get you to this point before losing your sanity.
Wish I checked the reviews first before committing but was too far along by the time I realised their complete incompetence.”
“DO NOT USE! Honestly the worst company I’ve ever had the displeasure of working with. If you are selling your house, the best tip you can be given is ask if your buyer is dealing with this firm. If they are, DO NOY proceed as they will only ruin your sale further down the line and cause considerable stress to everyone in the chain.
Right through our house chain the estate agents and other solicitors have said they are the worst firm they have dealt with in decades.
The only way they must get customers is by paying commission to mortgage company as no one in their right mind would recommend them. Any review over 1 star is fake I promise you.”
“Really terrible service from this company. My buyer is using them. Every time my solicitor satisfied one of their queries they came up with another one. This has been going on for almost 7 months. They are now asking for a lease and told my buyer its necessary for the deeds to be registered in his name. This is not true. They gained information don't know how about an internal kitchen wall being removed. This was done over 40 years ago. They did not know these are known as historical changes and told my buyer he had to sign a disclaimer. My solicitor has told them we can put insurance in place regarding the lease. They won't accept it. This experience with them has made me ill. I am now on blood pressure tablets. Absolutely terrible company. Avoid. Get yourself a recommended local solicitor.”
“Do Not Use!!!!!!
Have missquoted us all throughout the process and our final bill is more than double to what we were originally quoted. You can never contact them on the phone either unless they are wanting money off you.
We were supposed to complete today, but have been ransomed for the keys as they "miss-allocated" our search fees, which we paid months ago, so demanded a further £312 off us today in order to complete. No explanation as to why or what this was for and was told we cant move unless we pay it. Absolutely disgusting service and really wish we never used this firm and used a reputable company instead.”
“My buyer is using this company and after four months of answering numerous questions we are now at deadlock over an issue which may or may not cause an issue with land registry . would not use this company ever as they seem in my opinion to not have a clue how to conveyance a property and keep asking stupid questions with no regard to how such delays affect people and impact their lives .
Will not seek specialist guidance when a problem arises , just keep asking the same questions and burying their heads in the sand hoping the problem will sort itself out . I question the qualifications held by these people and would recommend that for your own sanity avoid like the plague”
“PPL represented the buyer of my property. Cash buyer no chain and just painful from start to finish. Lied as to where things were at, claiming not to have received comms even though sent by email. Unresponsive when chased. Horrific experience from start to finish. Read the comments below to see why you should steer clear. These clowns are exactly the reason why conveyancing needs disrupting.”
“Terrible lawyers, avoid if you want to have your house to be sold, very unprofessional with very poor understanding of current law, they were dragging sale for almost year, worst experience ever, avoid!!”
“At this moment I can't stop thanking the TheresachinRecovery team cause they helped me recover my money when i thought it was all gone. It all happened based on a review I viewed on how they helped a certain lady recover all her stolen invested capital of 354,000$ which makes me automatically follow up with them and now I am so happy to share their good work to whoever needs it. you can reach them through Email: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m & call/whatsapp: + 1 4 3 5 5 0 0 8 3 0 4 for their willingness to help recover my funds despite my case falling short of their basic standard requirement. I now feel reassured that these scammers will begin to hear a hissing sound turning louder everyday; thanks to the TheresachinRecovery”
“If I had the option to leave no starts I would!
Do not use this company, the letting agency recommended this company to us and I wish we had read the reviews before going with them.
The lack of communication is a joke, they never answer the phone and take around 3 business days to reply back to emails. Over the course of two days, I left three voicemails and 12 missed calls as the query was extremely important. No calls where ever returned or acknowledged.
The list of enquiries changed regularly and were repeated numerous times, even when the sellers solicitor had already provided updates!
Very incompetent, no support or advice actually provided and a real struggle to actually speak to someone, as they simply do not answer the phone.
Stay clear at all costs!”
“Only if there was an option for minus stars for these incompetent bunch of idiots. Their outstanding enquiry list changes everyday. Most of the information was provided already. Lies about timings and what not!!!!
Please avoid these idiots.”
“DO NOT USE THIS COMPANY !!!
Not worth 1 star ... there should be minus options 🤬
Six months down the line they are still coming up with queries that should have been dealt with months ago. Unfortunately our buyer and their buyer are using them but it looks like the chain is about to collapse due to PPL's gross incompetency.
The delays are causing huge mental stress for all involved in the chain. They do not respond to queries from the other Estate Agents or Solicitors in the chain. For your own sanity DO NOT USE !”
“Attention to detail largely absent. Customer care largely absent. Evidence of professional competence largely absent. Prompt response to queries totally absent. Timely delivery of important information non-existent. Sadly can't give zero stars.
DO NOT USE”
