AVOID AVOID AVOID!!!! I wasn't using them but the buyer of my flat was. The entire process ended up taking 8 months due to their sheer incompetence and inability to understand the urgency of matters. The onward purchase of my house was very nearly derailed thanks to them. Point blank refused to reply to emails from my solicitors for several weeks and when they did they lied about having not received anything from them (I know exactly when they received the information as my solicitor cc'ed me in to all emails to them). Certainly don't appoint them and think very carefully before accepting an offer from a buyer that has instructed them. I will be selling another house in the next few months and will be refusing offers from any potential buyer that has PPL anywhere in the chain. Disgraceful firm. No other professional I dealt with had a single good word to say about them. I'm guessing they're cheap but whatever deal they offer you, it isn't worth it trust me!!!