Terrible service, was incredibly stressful dealing with them. 1. I was not in a chain but it took 6 months to complete. 2. Really hard to get through and speak to anyone. 3. When I did get through and asked why no progress had been made, I would be told this was because I hadn't signed a certain form. When I said I had never been asked to sign that form, no apology. 4. My solicitor went on maternity leave and didn't hand over to anyone so nothing happened on my case for 2 months. It was only after weeks of trying to contact them that I found this out. 5. The day before completion, they lost vital paperwork I had paid a lot of money to send recorded delivery. 6. Spent months answering the same questions again and again as my solicitor would not read my emails properly. 7. Me and my buyer both went with PPL but our solicitors refused to talk to each other (despite being in the same office) so I ended up having to speak to my buyer directly all the time so he could chase. Very stressful experience, avoid at all costs.