Why is there not a 0 star option?! The WORST bunch of cowboys ever. DO NOT USE. What should have been an easy quick sale, with no chain took over 5 months!! For two months of that PPL did not communicate with our solicitor to answer enquiries. Both the sellers, our solicitor and us, the buyers were at our wits' end with these fools. The sellers tried to contact PPL numerous times, made 100s of calls, sent emails, left messages and nothing. Every phone call and email from our solicitor was ignored. Reeds Rains who recommended these chancers were no help whatsoever in pushing the sale through. PPL should not be allowed to practice, the stress they caused both us and the sellers was just awful. There is not one ounce of professionalism or pride from these lot. They have absolutely no problem in lying to their clients and cannot be trusted. We agreed a completion date which was acknowledged by our solicitor but nothing from PPL. The completion date came and went, the sellers moved out and we were left in limbo for over another month. Even when we eventually got to the exchange point the PPL representative didn't seem to understand the basic principle of exchange so we had to start again the next day. I cannot believe that anyone, I am looking at you Reeds Rains, would recommend them. I beg you do not use this company, especially if you do not want to age 10 years!!