ZERO STARS!! This is the WORST company i have ever had the displeasure of being associated with. I agree with all of the other reviews. I'm absolutely appalled and disgusted by the service that this company provides. Absolutely shambolic from the start. We started this journey in June and we still have not exchanged or completed. All of our paperwork has been submitted but still we wait. I even had to obtain the last piece of paperwork myself- Mind boggling! I have done more work than my conveyancer. I have never even spoken to my conveyancer on the phone despite a million phone calls for updates and feedback. We had to break our chain on our house to avoid the sale being lost so now my family including an 18 month old baby and 3 year old little girl are all homeless. We've been living out of suitcases for the past 8 weeks- PPL do not care whatsoever. They keep telling me that they understand my frustrations but they DO NOT. I called one day and they said my conveyancer was in a meeting then my partner called a few hours later and they said he was off sick- blatant lies from start to finish! If things could not get any worse i am then proven wrong with this 'cyber attack'. This is peoples livelihoods and they could not give a damn. I am paying nearly £200 each month just to store my goods in a container as we have no home. The anxiety this company have caused me and my family will never be forgotten and i urge you all to use another company who have some compassion and work ethic. I could sit here and write pages and pages of things that have been unsatisfactory with this company. I'm a teacher and if i was that bad at my job i'd be sacked within an instant!