My experience has been appalling. Communication is abysmal. No response to calls or emails. Conveyancer is impossible to get hold of. I seem to be doing most of the work. I wish I had read the reviews first, but was using purple bricks ( who themselves were good but have premier property lawyers as their default conveyancers as part of their package) Do not use this company if you value your sanity and health. The simplest forms of communication seem to be beyond them. Yes, their system was compromised but for the past month my conveyancers mobile has had the message 'this number has technical difficulties, please try again later'. For goodness sake, can you not access another mobile phone? can you not get a new one? There appears to be nothing now standing in the way of my completion except this inept conveyancing team. My next step is to contact the Ombudsman and I would urge everyone in this situation to do the same