Terrible , wasn't too bad apart from the system going down for a while but you can't ever get to speak anyone . Then when we're almost done and waiting for the sellers solicitors they pick up something that was irrelevant and start a paper chase . Very frustrating , I really wish I'd went with another firm. The cheek of this Mickey mouse firm who don't even have adequate IT security to question where my bond money comes from, I've got the bank keeping an eye on my account and already proved to the mortgage lenders where it came and how I was providing it. They work for me and get well paid for it.