Our conveyancer was very pleasant but I always had to do the pushing and getting things moving. They had my house purchase ready for 8 months. I informed them of the exchange date. My conveyancer didn’t tell me she would be on holiday. Nobody could get a manager - apparently they have to have 24 hours notice!! Our house exchange is now in jealousy. Such incompetence at every level. This is on top of already losing one property mostly due to the months they were offline due to hacking. Judging by the other poor reviews this is not a company that is bothered enough to improve their service or customer relations.