Awful awful awful. My husband & I between us sold 2 properties / purchased a new build - 3 separate conveyancers! In a nutshell, lose important paperwork, can never get in contact with your conveyancer, no money for days after your sale has completed, rude members of staff that put the phone down on you when you get assertive that you have not received your money and they want to leave a note for your conveyancer (who never calls back) to call you back!! Extra hidden costs!! I honestly don't know how this company continue to operate. Signed & sent important documents which we then got a letter through the post asking for them again. On another occasion sent an important document for certification but it was just scanned in to their system and returned to me even though I'd written a cover note and already uploaded the document myself. When chasing money that should have been in my account on the day of the completion of my sale days after, I was told there was no way to contact the accounts team other than via email, no supervisor to speak to and ultimately put the phone down on me after I said I wasn't happy to end the call until I'd spoken to someone who could deal with the matter due to no confidence in anyone calling me back. Called up to 15 times a day across the working day some days with no luck in getting in touch with my conveyancer. Left messages to call back but never did get a call back. We were sitting back thinking everything was ok and for a month buyer enquiries were not answered or passed to us - we found this out from the estate agents who forwarded us the proof! NIGHTMARE. Moving is stressful enough without this utter incompetent and unprofessional outfit. Go somewhere local where if you end up in the same situation you can pop in and sort it out - PPL can easily avoid and hide behind emails. If you're standing in an office you are more likely to get a solution in my opinion. The ONLY thing I can say is that my purchase case was transferred to Hannah James so she dealt with the last couple of hurdles in our purchase. She was contactable and helpful but the first 80% was what I've stated above. Overall, utter shambles. In total our bill combined came to approx. £5000, within each bill it states 'professional services' I absolutely beg to differ! I feel robbed.