First time buyer and unfortunately every nightmare came true with PPL. ZERO STARS. Our conveyancer was Steve Milne who is pleasant enough - i think it must be a bigger issue than Mr Milne personally ruining our situation but a few days before intended completion, we were told our case would be dropped. 2-3 months of engagement, so close to the end, and our case dropped? The reason was apparently due to us as clients giving conflicting information. I'm not sure what sort of conflicting information would suddenly come out towards the end of the case but this seems like a cover-up for some serious errors on their side. I rarely ever leave reviews so if you are reading this, please please do reconsider and DO NOT use PPL. Pay a little more to avoid this nightmare. In our case, we are a British-Chinese couple so it may be our case specifics but looking back at public reviews and general reputation in the industry, PPL is not well regarded. My experience even before this explosion of a mess is: - the conveyancer did not give much detail and we had fairly minimal contact throughout the process - I felt like i was always chasing him (not a good feeling when it's your first home and you don't really know the process) - The conveyancer seemed to not be aware of all the information we had already given, asking again if we had sent x or y document - The conveyancer did not show an interest in our desired timeframes or seem to respect our timeframes - When we had a hold up on confirming final information (some incomplete forms from the seller) the conveyancer was not able to appropriately explain why this information is needed from the seller, why this delay is justified and what exactly he needs from a legal perspective. The explanation was vague like 'we need to forms to be completed'. Why? What exactly? What are the consequences of this? What alternative options are there in case we'd like to prioritise our desired completion timeframes? - The conveyancer seemed to be slow to act and follow up; we were finalising monies before the exchange when suddenly lots of new information was needed that should have been checked and finalised before reaching this point in the translation - i could go on... Please avoid PPL at all costs. I recommend a local conveyancer in the area you are buying in.