Believe the (lack of) hype! Our conveyancer Adam was impossible to contact, we had to wait two weeks for an initial 20 min chat (PPL’s cancellation period just so happens to be two weeks, make of that what you will…) and when it came to the day, he never called. We had to chase PPL three times that day and everybody we spoke to had a different answer (he was on another call, he was off sick etc). Eventually sickness was the answer given but no explanation as to why nobody contacted us to let us know we wouldn’t be called - very frustrating when taking time off work to sort. Don’t expect your emails to be answered, they will be flat out ignored unless you are threatening to withdraw your services, at which point someone will miraculously become available to reply. The EWay dashboard is also riddled with errors and was still telling us we owed an initial payment weeks after we’d made one. Bottom line, there is zero communication or care for you once you have instructed PPL to act on your behalf. We’ve actually withdrawn our instruction and lost our initial payment, but saw this as a necessary sacrifice to avoid the weeks/months of hassle so many others here have endured. Avoid at all costs.