My Conveyancer was sabeeah shaukat, I was introduced to PPL through Purple bricks, the estate agent who sold my property. From the start in May 2021 we advised that the date we could not complete was a date late September as it was a my very special 65th birthday and we would be on holiday celebrating it with friends that week so to avoid that date, after lots of delays and paperwork going astray along with not being advised about annual leave being taken by our solicitor and a few days of sick leave, we tried to complain about the lack of customer service but was told that there was no complaint department. The conversation that followed with our assigned solicitor resulted with her shouting down the phone, very very unprofessional to say in the least and the appalling behaviour shocked us. A few weeks later we were told by sabeeah that the date of completion would be, yes you guessed it, my birthday...... I asked who had requested this date and after a long pause, she said that she had...... So rather than loose my sale, we packed up our home and put everything into storage on the Wednesday and went on holiday on the Saturday, on the day of my birthday late afternoon we got the call from her to say that the sale was complete and the monies was with them and it would be put into my bank account and she then wished me a happy birthday....... Shocking..... We had a couple of dealings with two other members of the team who were brilliant, but would not recommend PPL incase you are as unfortunate as we were to have such an unprofessional person assigned to you.