I wish I could give zero stars. How is this company being allowed to continue to function by the law bodies which regulate it? We had a terrible experience with this company last year during the time of the 'great data crash of '21'(!) which I'm now convinced was staged to be used as an excuse for their incompetence. The catalogue of errors and lack of human contact and compassion made us feel we were in some sort of cheap soap opera! The fake reviews are hilarious - that must be what our conveyancer was doing instead of dealing with our case! Unfortunately now my elderly parents have been hoodwinked by Purple Bricks into using this company (PURPLE BRICKS - SHAME ON YOU - oh yes of course - it's your company). They are currently homeless, having had to break the chain to save the sale of their house and are now waiting for completion on their purchase for no other reason than they are 'in a queue'. Everything is ready to go - this company have had the proceeds of their sale - their life's savings - for two weeks. How dare they be so blasé. DO NOT USE THIS COMPANY AND DO NOT FEEL SORRY FOR THE STAFF - if they had a conscience, they wouldn't be working for them.