My case was created in 27th of January, almost 7 months ago now, which is completely unacceptable. This is for a simple chain-free purchase with no associated sale. I completed my paperwork and arranged my mortgage all in a timely manner, but this has not been met with the same efficiency from PPL. My mortgage offer is due to expire in just over 2 weeks, as well as my tenancy, and they do not seem to treat this with any urgency at all. The enquiries stage is going round in circles, taking weeks to review each set of answers and asking questions over and over again, despite them being answered already. One enquiry involves a missing building certificate from 20 years ago. I was told we were waiting for the lender to approve its absence to proceed. However, when I spoke to the lender they told me this had been approved a month ago. My solicitor still wont drop this line of enquiry and we are still asking for the certificate, even though it doesn't exist and we have permission to proceed without it from the lender. It's errors like these which are putting the purchase at risk and creating a very frustrating experience. As others have said, communication is very poor and updates are only given if you chase them up for it. When you call them, its very difficult to get in touch with your own conveyancer and no one else seems to know what is going on. I have never been able to speak to my conveyancer on the phone, despite calling multiple times. They have turned what should be a straightforward purchase into a nightmare with no exchange in sight, so I couldn't possibly recommend them.