We are now 18 weeks into what has been the most stressful amd traumatic period of my life. It's all thanks to the people at PPL. I have never dealt with a company as immoral and unprofessional as this. I HATE the fact I chose Premier Property Lawyers. They will make you ill with stress and then speak to you, a paying client, like you're an inconvenient annoyance. We chose PPL as Strike had recommended them to us and the buyer was with them. We are selling a leasehold and Strike put it on the market. We got our asking price within a day, a good mortgage and were looking forward to our purchase which took us a year to find. We were very excited. We have been lied to about obtaining documents. Emails sent that have had no response have never been chased or followed up. For months. We have had crucial responses 'blocked' by a firewall and not chased for two months, issues that are still going on after the well documented cyber attack. We have been spoken to rudely and condescendingly. We have delays upon delays from information not being requested, recieved, actioned or followed up and PPL simply don't care. We've been patient, polite, we've been firmer and even raised voices, we've begged, we've tried every single approach to obtain some sort of action on our cases. All to no avail. It makes no difference who you contact, who you complain to, what you say or do.  We have ridiculous enquiries that have been sent to our purchase's solicitors. These queries are not to protect us, they are just a game to be played by our solicitors. Our onwards purchase have given up and written a final letter. We have made a formal complaint, our buyer has made a formal complaint, all the estate agents involved have made formal complaints and our sellers solicitors have......NOTHING, made no difference what so ever. So I will probably get the cut and paste answer below about "management" will sort this out, but I can guarantee they will do NOTHING as PPL do not care for you as a customer. Most of the work and chasing has been done by ourselves, inbetween working long hours. We are in contact with our buyer and it has been the same experience for her. Her PPL solicitor has had  all the required information for over a month (although they should have had it three months ago, when it should have been requested by our team, who said they had it, and didnt) and just says they are reviewing. It takes 2-4  weeks to raise enquiries and  2 weeks for a response, if you are lucky. There is zero transparency, direct questions or challenges go unanswered or unread, and anything that can be traced back to malpractice on their part, blamed on a third party. Today we received the dreaded email from our sellers that they're pulling out if nothing happens in the next week. This will hit me to the tune of tens of thousands of pounds when they do. The interest on a five year fixed mortgage at todays rate will be 24000 difference alone. Two weeks ago our solicitor just dissapeared,  and was taken over by somebody who only works three days a week. More was done in these three days than what had happened prior to this and since, she was also polite, so thanks Katie. Then our rude solicitor returned and it was back to the sherking responsibility and condescending responses. I called her manager to ask for a replacement and all I got was a petty argument and blame on our buyer, again, their 'considered' customer. We are still stuck with our dismissive and arrogant conveyancer. This whole experience has been incredibly taxing on our mental health. My partner is constantly in tears, blood pressures are through the roof, feeling depressed, anxious and suicidal (never thought I'd say that over a house), we are both so drained by this process, and feel like giving up on the whole thing. Its affecting our work and our physical health. Look at Premier Property Lawyers website and the ideals they promote. Not one of these are true. That goes for My Home Move and any of the Simplify Group which are the umbrella companys. As a formal complaint has been made, we have to wait for between 28 days and 8 weeks for a response, before we can go to the Ombudsman. We followed the process and escalated to management, and after assurances we would have daily checks and updates on the case, never heard anything from them again. I really don't like writing bad reviews and hopefully I can change it if "something" is done, ANYTHING, but it feels like we are banging our heads against a brick wall. If you're looking to sell or buy a home then please do not use Premier Property Lawyers. Look at all their other negative reviews recently. They are the worst company I have ever dealt with, and an embarrassment to their profession. How can they play with people's lives (and money) like this?