If I could give 0 stars I would. We sold our house through strike and were recommended PPL but said no. Sadly our buyers said yes and we are now on week 20 of a straightforward house sale with no chain. PPL always have 'enquiries' but will not give us any detail on what these are or how to answer them. Our solicitors isn't much more use but she assures us she has no enquires to answer and has been ready to proceed for 4 weeks. PPL are less than useless and have left us with no internet as we have had 2 move dates agreed to which they did not complete on. We have had to cancel flooring/new beds/new sofas/kitchen fitters for the new house twice already and are living amongst boxes for a 4th week and no end in sight. I have asked to report them to the law society but not sure whether I can as I did not directly hire them. Save yourself the turmoil and do not use PPL - I would go as far as saying do not list your house with Purple Bricks as you will be forced to use PPL!