1 star is too generous for this company. The stress and frustration having to deal with them is awful. I made the grave mistake of ignoring the 1* reviews and it's my biggest regret this year is choosing to go with PPL which was sold to me via Strike Conveyancing. We had an offer accepted in FEBRUARY 2022, It's now approaching OCTOBER 2022 with no end in sight. I had to sack my solicitor at PPL half way through and hand over the case to a more competent solicitor who has almost saved it. Unfortunately, our buyer is still trapped with PPL. They state that they're looking into our enquiry answers 'urgently' however 2 weeks later they've proven they haven't even opened the email yet. My solicitor went away for 4 weeks, didn't mention it, didn't hand it over to anyone and the whole thing went on pause. Upon her return she told me she's too busy to look at it for another 2 weeks. So that's 6 weeks of absolutely nothing happening. They also had another 8 week delay as the third party enquiries had responded to PPL but they lost the email, PPL didn't chase or think to follow up so we lost a further 2 months due to PPL not realising our third parties had responded long ago. That's literally 3 - 4 months of wasted time due to sheer incompetence of this company. I filed a formal complaint and the response was the pure definition of gaslighting. It's the equivalent of saying 'I'm sorry you feel this way' rather than just simply saying, 'we're sorry we messed up'. Zero responsibility or accountability. This company needs shutting down by trading standards and reporting to the ombudsman. If you want your property chain to fall through, to lose your dream house and to have months and months of stress, frustration, no communication, endless on-hold music, your conveyance never available on the phone then by all means go ahead and choose Premier Property Lawyers.