Diabolical!! Had we of known they were involved in our chain we would have walked away from our buyers and said no. They are unresponsive, unprofessional, I unable to work to timelines and ultimately incompetent at doing their jobs. 1 star is too generous, we should be given compensation for having to put up with them and their inability to do anything. DO NOT GO WITH THEM, research and find a decent local lawyer who knows what they are doing. Your essentially going into a call centre with this outfit - assigned to a case handler - this is not what you need when selling a house and in a chain. Be warned!!