I was woken up at 4:30am on the day of completion by a phone call. I specifically emailed the day before to advise that I am in Ecuador and to call me at a reasonable time such as 7am. Even 6am would have been more acceptable. Communication across the business is shocking. No one talks to one another. I had to keep pushing for todays completion date. The solicitors on both sides seemed happy to drag things out. I had to read everything on e way with no real explanation of things such as the additional two policies I had to take out and pay for. No apology for the stupid early phone call. I had no real idea as a first time seller what was going to happen next. I had to wait until the following Monday to get funds possibly because they left everything so late. I had to contact my mortgage lender myself to find out why there was a difference in money compared to the financial statement. A friend told me recently they are known for not being very quick and I agree with her. Luckily I’m out of the uk now so I don’t have to even consider using this company again. Oh and the quote you get will end up going up.