1) Purchase of an empty property, we’re selling to a cash buyer. No others in chain. Uncomplicated you’d think? 2) On 2nd conversation with our conveyancer we expressly asked if our purchase was a LPA case as owner in Care Home. We didn’t receive an answer to this. she never came back to us on this matter. She is difficult to contact. It transpired that that this is indeed a LPA case which has protracted the process unnecessarily. If we had known this earlier we would not have entered in to this transaction. 3) The conveyancer tells us something on a telephone conversation, but when calling for updates her colleagues state there is no such information on our file. She also says she will call us back but doesn’t. Incidentally our buyers Solicitor and our purchase Estate Agent both report communication issues with them. 4) We most definitely would not ever use or recommend PPL again. Appalling service, non existent customer care and a complete lack of transparency. It appears that due to their incompetence this whole transaction may collapse.