Communication is appalling, emails do not get answered, some staff are rude & lack empathy, motivation & honesty. You are told one thing by the Conveyancer but the case notes certainly do not reflect this when other staff try to provide updates. Questions & requests are ignored. You are told IT systems are being problematic & they are being fixed, just another lie. We have been subjected to unnecessary delays due to sheer incompetence, lack of knowledge & motivation.We used this company 4 years ago & had to constantly chase them. The Estate Agent told us this company had improved immensely unfortunately we believed him, they haven’t improved, they are actually worse! The only thing that has improved obviously is his financial incentive to lie.Please do not consider using this company if you value your health, buyers, & sanity. We also found out after instructing them their systems were previously hacked, you can find out more information using Google search.