I think it's safe to assume that anything above a 1 star rating is a fake review. Premier property lawyers should not be allowed to operate. Considering that buying a home is one of the most stressful experiences in life, PPL seem determined to make it so much worse at every step. You will not have a personalised experience. Instead, you will be assigned a conveyancer who is not allowed to make decisions and cannot give you real time updates. PPL are essentially a badly managed factory. Your case will be farmed out to a team of people who don't communicate. Your case will not be given any priority, even in the light of your chain collapsing. It will be impossible to get hold of your conveyancer. We had to fire PPL in order to save our purchase. There are many competent conveyancing firms out there. PPL are not one of them and I would urge you to exercise caution if your estate agent suggests using them.