PPL are being used by our buyers. They've been horrendously slow. Their IT system has wasted 3 weeks by not actually sending anything. Our chain is now 2 weeks away from collapsing and it's still takes them 5 days to review trivial enquiries - some of which they can Google themselves. We're likely to lose our dream house and no longer be able to move because of them. Hopefully they pick this up and then care enough to get it over the line, but I doubt it. It's a closed chain above and our house is a 4 year old new build. How can it take 16 weeks and still not be ready?!