Worst service ever! They made a huge mess with the documents we sent, never responded to emails and weren't available by phone most of the time. Our case handler also lied to me at times to hide her incompetence. The buyer's solicitor even had to ask our case handler to start reading their emails properly, when after 3 months PPL had managed to respond to about 10 enquires. I had to do the entire work myself and after all this immense stress they sent us an email telling us that they won't represent us anymore because they can't do us justice! Shocking and every so stressful being dropped mid transaction. Don't use them!