It's heartbreaking what Premier Property Lawyers are doing to buyers and sellers. They're an awful company that overpromises with lies. Once you're in - they'll take weeks to respond to simple emails, are never available on the phone and end up making endless mistakes. Chains are breaking purely down to PPL being wretchedly awful. I wanted to believe the 5* reviews but they simply are not true, based on all the 1* reviews, I strongly believe they're fake. PPL have massive operational problems and cannot cope in this market, as a result people are losing their dream homes and now unable to find a new home due to the mortgage rate rises. PPL are failing their customers every step of the way. This company does not have any human beings who understand what to do, the sheer incompetence is baffling. We had an unchained sale, they promised 8 week turnaround with both buyer and seller represented, what an absolute mistake. We quickly realised they aren't actually solicitors, instead 1 solicitor might oversee 70+ cases at once meaning the day to day work is done by case handlers who have no authority and have no idea what they're doing. This means that PPL ask relentless rounds of pointless enquiries, digging into way too much detail which means they often end up confusing themselves. Currently PPL have been digging into enquiries for 8 months and they still can't manage to close them down. Despite demanding for them to be closed due due to a looming mortgage offer expiry - they're just ignoring all requests. With both a buyer and seller begging and demanding to close down pointless enquiries, PPL take it upon themselves to then continue asking relentless questions. Often when enquiries have been shut down, PPL then want proof of every email which is complete overkill. I've never known a company so incompetent, they simply do not care if your mortgage is about to expire, or if you're about to be made homeless - it makes no sense because in the time it takes them to do a simple sale, the operational strain on them must be huge. You'd think they'd want to get things over and done with quickly but there's no rush whatsoever with them. Whenever you ring up - the staff are incredibly rude, when you try and escalate the people just laugh on the phone while you're at despair due to a collapsing sale solely caused by their awful slow service. Please - get a competent solicitor and do not hire this unqualified company. They should be shut down, they're unethical and people are losing homes because of this awful company.