We initially went with PPL as our vendor was selling through Purple Bricks and they made it seem like using them would be faster. Within a few days we were contacted and asked to sign all kinds of rights waivers due to the fact that the vendor was also using the same firm. Given that you want someone to act on your best interests it is ridiculous to even suggest that buyer and seller use the same firm, let alone framing it as something that would make things easier. When my wife rang up to sack them and say we weren’t comfortable having the same firm as the seller represent us, he said she was overreacting and told her to speak to her husband before making any decisions. Sexist idiot! Needless to say 6 months later our purchase has fallen apart as PPL failed to do what our vendor needed for her onward purchase. For months nothing happened, then we were told there was an issue with the onward purchase. They eventually suggested completion dates but wouldn’t exchange, then multiple dates failed to happen. We were promised the issues were all resolved and we would exchange and complete on the same day in a few days time. The next day Purple Bricks rang us to say the completion wasn’t possible and the sellers onward purchase was likely to not go ahead. The person from PPL who had promised in writing that it would go ahead, they were just waiting for mortgage funds to clear and no issues needed to be resolved, was too pathetic to even contact us himself after his outright lies. We have ended up needing to find a new place to rent as we gave notice to our landlord after PPL made promises that everything would complete. Both us and our seller have missed out on good mortgage rates secured six months ago because of PPL being inept liars, let alone thousands in wasted costs. Avoid like the plague!!! They were going to charge twice as much compared to the real solicitors we replaced them with, who got everything sorted for us in weeks with no fuss. They advised us that they didn’t think PPL could sort out the issue the seller was having, as they have no legal expertise, and they were correct unfortunately. One star is too kind, even if you aren’t using PPL I would be wary of any buyer or seller using them, as they clearly can’t do their job and your deal is likely to fall apart due to their way of working. Thanks for wasting 6 months of our lives and ruining our first purchase that should have been a happy occasion.