Just before Xmas we felt we had no choice but to pull out due to PPLs lack of urgency, lack of response to emails and phone calls. We were told we could move on the 17th October by our estate agent. They had been told by PPL that the bottom of the chain who was a 1st time buyer had paid his deposit meaning they are ready to exchange contracts. My wife, my son and I had all finished work as were moving out of area to start a new life !!! We have lost 24k between us in lost earning and paid out 2k in fees. They wanted us to arrange early funding from the bank so we could move before xmas but if they failed to do their jobs we would have to pay the money back to the bank with a 10% fee. Thank God we said no as we had zero trust in PPL due to the long line of lies and let downs. The entire chain agreed to move on the 4th Jan but we stipulated the contracts had to be signed before xmas as we were living in a house that we had already moved 80% of our belonging out of. No place to spend xmas !!! SURPRISE SURPRISE they failed to achieve this. Because of the unemployment for 3 months we had now run out of money so had no choices left. They spread lies about us going bankrupt to the chain which we found amusing as the only financial difficulties we were facing was due to their complete and utter incompetence. We are in the process of making a heavy complaint to the Ombudsman and we are also going to be contacting our MP to demand the government introduce regulations which are hugely outdated as these online unprofessional companies now exist. It has taken us this long to start this process due to the pure rage we feel about this company due to the un-necessary extra stress and anxiety to our family.