STOP ✋ If I could turn back time I would, this company never calls when promised and never responds to emails. From the initial call I was told I would have no problems with buying my council house and that they have done it many times before great I paid them the starter fees was assigned V+++++ p ++++ and was promised a call this never happened, I had to chase them and ended up speaking to someone who couldn’t really tell me what to do next or what they were waiting for. A month went past nothing so called them again this time the call was even worse and still no answers. At this point me and my wife were starting to think we had been conned so we called again this was getting on for two months now nothing again. We asked if we could have a refund on email, later in the week I was left voicemail saying it wasn’t his fault it was the council fault at this point we just asked for a refund but heard nothing ! (Very angry voicemail left) A month later today 18 April 2023 I manage to speak to Vishnu Patel this is the first time I had spoken to him I give him my details and he says we haven’t heard nothing from you in a month and that the estate agents haven’t got back to him I said that’s odd as we are buying off the council, at this point he says also your account has been closed because you haven’t made contact and that I can only receive £399 pound back from the money we have paid. My mortgage offer expires on the 11th off may which leaves us no time to find another solicitor at such short notice to get it complete on time, this whole experience has brought my wife to tears Premier property lawyers you should be ashamed of the promises you made and the money and time you have taken from us. Avoid this company don’t be taken in with there low prices go local if you can. 1144706.00001 7/02/23 we set up the account. I look forward to your copy and paste reply. Date of experience: 18 April 2023