Absolutely disgusting service, lost 2 sales due to time wasting and only interested in charging you for God knows how many indemnify policy that are not necessary as every one the sell they charge 70.00. The indemnify ( which wasn't necessary was 21.00 but I was being charged 70.00 ( there fee) the VAT which in fact was going to cost 119.00 for a 21.00 policy. After ringing again for an update on my completion date of 11 aug I was told my buyer had pulled out. No one bothered to ring me yo tell me this beforehand. On speaking to my buyer he said it was taking too long (we had agreed the sale on 24 April) and the same enquiry was sent 4 times, asking a simple question. Which each time I said I did not have a staircase to my loft only a loft ladder., Yet Gabriel the conveyancer could not understand this answer as he repeated the same enquiry again and again, until my buyer had said he was not going to continue with the sale. I have a complaint now against this company and Strike Estate Agents.